Contact

How Can We Help Today?

Owned and operated by Lambert's Companies LLC, we're happy to answer questions about massage chairs, poker tables, home bars, and more.

We typically respond within 24 hours
Reach Us

Choose Your Preferred Channel

Email
support@vaultedvibe.com
Replies within 24 hours
Phone
(555) 000-0000
Mon-Fri, 9 AM - 5 PM EST
Common Questions

Frequently Asked Questions

How long does shipping take?

Handling time is 1 to 3 business days, with transit taking 5 to 8 business days after that. You will receive a tracking number once your order ships so you can follow its progress.

How can I track my order?

Once your order ships, we send a confirmation email with a tracking number. You can use that number to check delivery status at any time. If you need further help, email us with your order number.

What is your return policy?

We offer 30-Day Returns on eligible items. If something is not the right fit for your space, refer to our Return Policy page for full details on how to start the process.

Can I exchange an item for a different model?

Exchanges are handled on a case-by-case basis within our 30-Day Returns window. Contact us with your order number and the item you would like instead, and we will walk you through the next steps.

What materials are your poker tables made from?

Our poker tables feature premium felt surfaces and solid wood or reinforced composite frames designed for durability during regular game nights. Check each product listing for exact material specs and dimensions.

How do I choose the right massage chair?

Consider the space you have available, the massage styles you prefer, and any specific features like zero-gravity recline or heat therapy. Each product page includes dimensions and feature breakdowns to help you compare.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

Send a Message

Drop Us a Line

Select a topic...
Massage Chair Question
Poker Table Inquiry
Home Bar Setup
Order Status
Returns and Exchanges
Availability

Business Hours

Monday – Friday 9:00 AM - 5:00 PM EST
Saturday – Sunday Closed
Our Promise

Our Commitment to You

Fast Response

Every email and call is answered within one business day so you are never left waiting.

Secure Shopping

Your personal and payment information is protected with industry-standard encryption at every step.

Free Continental Shipping

Free shipping on most orders within the Continental U.S., with no order minimum required.